Job Description

Home Start, a leader in providing family strengthening services in San Diego County since 1972, is seeking an experienced Homeless Outreach Specialist to perform street-based outreach to engage and build rapport with unsheltered youth, individuals, and families experiencing homelessness in East County.

Duties and Responsibilities:  

  1. Conduct street-based outreach to develop and build rapport with clients.
  2. Assist clients with completing common assessments when appropriate.
  3. Meet with established clients on a consistent basis to review, evaluate, and support goal completion.
  4. Respond to community requests for street outreach services and send follow-up information to the requestor and supervisor. 
  5. Provide street case management services by connecting clients to long-term supportive services.
  6. Assist clients with the establishment of personal benefits including (GR, SSI, TANF, etc.).
  7. Help clients to obtain various forms of identification including birth certificates and social security cards.
  8. Provide employment assistance, housing referrals, and health related assistance. 
  9. Assist with applications for supportive and subsidized housing.
  10. Collaborate with community substance abuse and mental health providers to ensure seamless referrals.
  11. Screen clients for homelessness prevention services.
  12. Accept client referrals for homelessness prevention.
  13. Provide homelessness prevention services including rent payments, landlord mediation, and follow-up.
  14. Work with local law enforcement and other service providers.
  15. Provide ongoing information, referrals, linkages, and advocacy for all other identified needs.
  16. Creatively use and develop community resources to broker and link clients to services.
  17. Provide a high quality customer service environment for all clients.
  18. Maintain client files and records.
  19. Complete Homeless Management Information System (HMIS) data entry.
  20. Complete case notes.
  21. Participate in staff meetings, case conferencing, and training as assigned by supervisor.

Skills / Requirements

A Bachelor’s degree or equivalent in social work, social services, and/or related human services field preferred. Demonstrated experience in outreach work and/or commensurate experience preferred. Knowledge of community resources and evidence-based practices. Demonstrated ability to be culturally sensitive and respect diversity. Essential personal attributes include: stability, sensitivity, flexibility, patience, discretion, warm and friendly disposition, and non-judgmental attitude.  Must have effective communication skills and be willing to work as a team player. Ability to read and to follow a map. Other Requirements: Must have a valid California driver’s license, a safe driving record, a reliable vehicle and be willing to use it on the job.