Job Description

Title: Clinical Outreach Specialist

Classification:     Non-exempt

Supervised By:   Deputy Director

Location: East County



Job Summary: Performs street-based outreach to engage and build rapport with unsheltered individuals and families experiencing homelessness in East County. Provides outreach and engagement services to identify appropriate interventions and linkages to permanent housing, shelter, health, mental health, and other supportive services. Assists with housing navigation, creating a housing plan, document collection, and housing placements. Works closely with the County, collects data, and submits monthly reports.



Duties and Responsibilities:


  1. Conduct street-based outreach to develop and build rapport with clients.
  2. Coordinating intake and needs assessments for all clients and completing biopsychosocial assessments to guide interventions and supportive services.
  3. Collaborate and work closely with law enforcement, City officials, and respond to community needs.
  4. Work with clients to develop individualized service plans (ISP) that address barriers to obtaining housing and services, or appropriately facilitate a warm handoff.
  5. Providing on-going case management support to support ISP goals including advocacy, assistance with procuring documentation and services such as identification or disability income/social security.
  6. Responding to and providing crisis intervention services for individuals experiencing homelessness in the community.
  7. Maintaining expertise of pertinent community services and resources to effectively provide information, referrals, linkages, and advocacy that assist clients in obtaining permanent housing
  8. Identifying appropriate permanent housing options for clients based on their needs, providing assistance with housing location and application and advocating for clients with prospective landlords
  9. Developing relationships within the community, including local businesses, landlords, and other service providers, to identify new and existing opportunities and build relationships to better assist clients in accessing resources, employment services and housing
  10. Meet with established clients on a consistent basis to review, evaluate, and support goal completion.
  11. Maintain client files and records.
  12. Complete Homeless Management Information System (HMIS) data entry.
  13. Complete case notes.
  14. Participate in staff meetings, case conferencing, and trainings assigned by supervisor.
  15. Other duties as assigned.






Education: A Master’s degree or equivalent in human services. Must be registered with the California Board of Behavioral Sciences and licensed (preferred). Demonstrated experience in outreach work and/or commensurate experience preferred.   Knowledge: Knowledge of community resources and evidence-based practices. Abilities:  Demonstrated ability to be culturally sensitive and respect diversity. Essential personal attributes include stability, sensitivity, flexibility, patience, discretion, warm and friendly disposition, and non-judgmental attitude. Skills:  Must have effective communication skills and be willing to work as a team player.. Other Requirements: Must have a valid California driver’s license, a safe driving record, a reliable vehicle and be willing to use it on the job.




Physical Demands:


  • Frequently required to stand, sit, walk, stoop, talk, hear, reach above and below shoulders, use hand and finger dexterity, and making and receiving telephone calls.
  • May be required on occasion to lift and or carry up to 20 lbs.


Work Environment:


  • May be in contact with individuals and families in crisis who may be ill, using alcohol and drugs, and/or who may not be attentive to basic personal hygiene, health, and safety practices.
  • May experience a number of unpleasant sensory demands associated with the client’s use of alcohol and drugs, and/or lack of personal hygiene.
  • Must be ready to respond quickly and effectively to many types of situations, including crisis situations and potentially hostile situations.
  • The noise level in the work environment is usually moderate in an office setting.
  • At times work may become stressful when working under pressure.



Home Start, Inc. is an equal opportunity employer and does not discriminate in the hiring of personnel because of gender, race, color, religion, creed, national origin, ancestry, citizenship pregnancy, age, marital status, sexual orientation, medical condition, genetic information, gender identity or gender expression, physical or mental disability, military or veteran status or any other consideration made unlawful by federal, state or local laws.